Contact Us

Customer Service

sales@imaginebots.com

4348 Waialae Avenue Suite 869

Honolulu, Hawaii 96816

We will do our best to get back to all our inquiries within 2-business day. Please be patient with us as we try to respond to everyone, if you do not hear back from us please try emailing us again. Thank you for your cooperation and understanding.

Shipping

Policy

Our goal is the process your order within 3-business days after orders are placed online. Shipping is FREE (within the United States). We ship using USPS Priority Mail™ shipping. Estimated shipping time is an additional 3-5 business days after processing for your package to arrive. For any special requirements such as delivery date, international shipping, and payment option please ​Contact Us.

Refund &

Exchange

All products are refundable if request is made prior to shipping. Once shipping was made products are only refundable if mailed back to us at unopened condition. Additional return shipping fees may apply.

Any defective products will be replaced free of charge with new kits once defective product is shipped back to us.

Refund &

Exchange

All products are refundable if request is made prior to shipping. Once shipped, products are only refundable if mailed back to us at unopened condition. Additional return shipping fees may apply.

Any defective products will be replaced free of charge with new kits once the defective product is shipped back to us.

Purchase Orders

We accept Purchase Orders and make the process as smooth as possible. But please note that Purchase Orders can take more time to process than our online checkout process, if your project is time sensitive please notify us prior to your order. (Please consult with your organizations accountant to file a purchase order)